Severe Weather Forces Closure of Superior Facilities on March 25
Superior Facilities Closed Monday, March 25 Due to Severe Weather
In light of severe weather conditions, all Superior facilities, including our distribution center, will be closed on Monday, March 25. This closure is a precautionary measure to ensure the safety of our employees and customers. Despite the closure, a limited number of Customer Service personnel will remain available to address urgent inquiries. We understand the inconvenience this may cause and appreciate your patience and cooperation during this time.
Impact on Operations
The closure of our facilities means that all operations, including order processing and shipping, will be temporarily suspended. While we strive to resume normal operations as soon as possible, please be advised that orders placed during this period may experience delays of 1-2 days. We assure you that every effort will be made to expedite the processing and delivery of these orders once operations resume.
Customer Service Availability
Despite the closure of our facilities, we recognize the importance of providing support to our valued customers. As such, a limited team of Customer Service representatives will be available to assist with urgent inquiries via phone and email. However, we kindly ask for your understanding and patience as response times may be longer than usual due to the reduced staffing levels.
Ordering and Reporting Issues
During this temporary closure, we encourage our dealers and customers to utilize our online ordering system for placing orders. Additionally, any issues or concerns can be reported via email to ensure prompt attention once operations resume. Non-critical requests may experience delays in processing, and we appreciate your cooperation in prioritizing urgent matters during this time.
Commitment to Timely Delivery
While the closure of our facilities may result in delays, please be assured that we remain committed to delivering your orders as quickly as possible once operations resume. Our dedicated team will work diligently to minimize any disruptions and fulfill orders in a timely manner. We appreciate your patience and understanding as we navigate through this challenging situation together.
Reopening Plans
Facilities are scheduled to reopen on Tuesday, March 26, pending favorable weather conditions and the safety of our staff. Any updates or changes to our reopening schedule will be communicated promptly through our website and other communication channels. We thank you for your understanding and cooperation during this temporary closure.
The closure of Superior facilities on March 25 due to severe weather is a necessary precaution to ensure the safety of our employees and customers. While operations may be temporarily suspended, we remain committed to providing support to our customers to the best of our ability. We appreciate your patience and cooperation during this time, and we look forward to resuming normal operations soon.
